We take your security seriously – we always have.

We were one of the first web hosts to decide to add SSL for FREE to our hosting plans.  Rather than charge you for a necessary security tool, we try to make security built-in, and whenever possible, free of add-on charges.  Free SSL is step-one, and step-two is now upon us.

Hackers attempt to break into all web hosting servers on a daily basis – they have automated the process and don’t even have to think once they’ve loaded up their robot attack machines.  They use dark-web dumps of emails and passwords which they find and just try those on your gmail account, or your facebook or even your web hosting account.

So why is this a problem?

In a perfect world, it wouldn’t be a problem at all – because you, our valued customers – would never think of re-using a password, or using an easy to guess password that’s been used on a dozen sites before, or could be dictionary attacked in just a few hours – right?

Well, we don’t live in a perfect work – and we know that many of our customers are not 100% perfect… we know, shocking – right?  😉

So – because you’re not perfect, and because these hackers have tools to just brute-force guess even strong passwords -we’ve added Two-factor authentication to our hosting systems and, of course – it’s not something we’d dream of charging for.

There are two places you can add 2FA – both support Google Authenticator, so you can use your preferred 2FA client.  Ours happens to be Authy on iOS, but you can use whichever compatible 2FA client you prefer.

We recommend that you:

1. setup 2FA on your billing and order portal
2. setup 2FA on your cPanel account(s)

These two systems are different and should be secured separately.

The first is where you order domains and hosting services, and because it’s where you place orders and even transfer domains, it must be secured so your domains cannot be hijacked, either by changing the DNS servers, or by initiating a transfer of the domain to another domain registrar without your permissions.

The second system is where you manage your email accounts, your databases, and web files. Failure to secure cPanel could result in your website having malware uploads, or your email accounts being abused to send spam message – to name just two methods the cyber-criminals can deploy.

Setting up 2FA on your Billing and Order Portal:

Step 1:

Login to your Management Portal and click your name, select ‘Security Settings’

Step 2:

Click to begin 2FA Setup

Step 3:

Click here to confirm 2FA setup

Step 4:

Scan your QR Code, then Confirm the code and click ‘Submit

Final Step:

Finally – save your ‘Backup Code’ – you will need this if you lose your 2FA.

Setting up 2FA on your cPanel account(s):

Step 1:

Login to your cPanel and search for Two-Factor Authentication

Step 2:

Confirm you are setting up 2FA for this account

Step 3:

Scan your QR Code and confirm your Code, then click submit

Final Step:

You are done when you see this message!

Please remember – these security systems are provided for your benefit. 2FA or Multi-factor authentication is not something we wanted to us, but due to the growing number of cyber-criminals, it is a necessary step.

We recommend that you turn on these security systems and take them as seriously as we do. Oh – and one more thing – backup, backup and backup again.